CALLING TO QUALIFY THE TARGET

 

Hi, if I was a patient there and wanted to get a referral for in-home health care, who is your office’s “Referral Coordinator” 

 

;and do they have a direct line or extension I need to dial?

 

;or to make it easier do you have an email address where I could drop them a line?

 

You don’t happen to know if you guys take Medicaid/Medicare do you?

 

; and is this a private practice, or do you belong to a big group?

 

One last thing…  Do you know if you guys provide in-home health care there? [If yes,] what’s the name of the company you use?

 

 

EXCEPTION-  CALLING TO QUALIFY THE TARGET: DOCTOR'S OFFICES

 

Gatekeeper

 

Hi there, my name is _________________, I’m with Altruist Home Health Care.  We are right up the road from you guys; I’m

 

calling because  I have a few patients who  need a doctor’s referral in order for us to treat them and I was hoping to find out who

handles that there...

 

;and do they have a direct line or extension I need to dial? 

 

;or to make it easier do you have an email address where I could drop them a line about- what I’m needing?

 

 

 

---------------------------------------------------------------------------------------------------------------------------

 

 

 

CALLING FOR AN APPOINTMENT

 

Hi, this is _________________ and I am with a company called Altruist Home Health Care.

 

We provide in-home nursing care for every kind of condition, but we get a lot of new patients who are in need of a Doctor’s Referral, or need more invasive care than we can provide…

 

So, that’s why I’m calling…   I was hoping to see if we could become a good fit; and if it would be possible for me to come by there…  You couldn’t show me around today or tomorrow could you?

 

 

 

---------------------------------------------------------------------------------------------------------------------------

 

 

 

APPOINTMENT REMINDER

 

Hi, __________________this is _________________ with Altruist. 

 

I’m just calling [or emailing] to remind you that I will be there _____[Monday]_____ at ___10:30am____

 

I’m excited to come see your place, and I hope I can send you some referrals soon after.

 

See you _____[Monday]_____ at ___10:30am____

 

 

 

---------------------------------------------------------------------------------------------------------------------------

 

 

 

REFERRER PRESENTATION [FACE-TO-FACE]

 

I like what I see here…  Your biggest problem is my biggest problem, just in reverse.

 

What do you do with those who want to be cared for at home instead?

 

Do you have a reliable, dependable home health care agency or are you just offering general solutions for your patients?

 

Well go ahead and send them to me then…

• Do you want me to make your life easier; or do you want to be drowned in paperwork or searching for the best placements all the time?

• Do you want to work with someone who looks well put together, is very professional and has been around for a long time? Or one of these backwoods providers who do a bad job and reflect poorly on you?

 

That’s what I thought…  Let’s get it going then…

 

I have some information for you… You can station this with whoever handles this kind of stuff under you.